Legal
Refunds & cancellations
These conditions apply to workshop facilitation engagements with Orchard Base Facilitation Group, including deposits, rescheduling, and work already started.
Eligibility
Refunds relate to fees paid for facilitation services under a written engagement. Website enquiries do not create a charge. Australian Consumer Law rights that cannot be excluded continue to apply.
Timeframe
Cancellation or rescheduling requests should be sent in writing to hello@siteorchardbase.click as soon as you know a date cannot proceed.
Full or partial refunds
- Cancellation 14 or more days before the scheduled workshop: deposit refunded minus any non-recoverable preparation costs already incurred and itemised.
- Cancellation 7–13 days before: 50% of the scheduled session fee may be retained; remaining prepaid amounts refunded.
- Cancellation within 6 days, or a no-show by the client team: session fee is generally non-refundable.
Non-refundable items
Third-party venue deposits paid on your behalf, purchased workshop materials specific to your engagement, and travel tickets already bought with your written approval are non-refundable once committed, unless the supplier refunds us.
Work already started
If preparation (interviews, agenda design, sponsor coaching) has begun, we invoice for work completed at the rates in the engagement letter even if the workshop day is later cancelled.
Rescheduling
One reschedule with at least 14 days' notice is usually accommodated without an extra facilitation fee. Later or repeated moves may incur a rescheduling charge to cover re-preparation.
Deposits
Deposits secure calendar time. They are applied to the final invoice when the workshop proceeds. Deposit treatment on cancellation follows the timeframes above.
No-shows
If participants fail to attend a confirmed session without timely notice, the session is treated as delivered for fee purposes. We may offer a shorter follow-up clinic at a reduced rate at our discretion.
Refund process and method
Approved refunds are processed within 14 business days to the original payment method where possible, or by electronic transfer to the paying organisation. Processing time with banks may add several days.
Contact for refund requests
Email hello@siteorchardbase.click or call (08) 8241 7841 with your engagement reference, workshop date, and reason for the request.